Refund and Returns Policy

Yahoo Souq, customer satisfaction is our top priority. We strive to provide an exceptional and seamless shopping experience, offering high-quality products that are identical to the originals. To ensure your comfort and peace of mind, we offer a simple and flexible return policy under the following conditions:

Return Conditions:
1. Return Period: You can submit a return request within 24 hours from the date of receiving the product.
2. Product Condition: The product must be unused, in its original condition as received, with all accessories and original packaging.
3. Eligible Return Cases:
• If the product is different from the image on our website.
• If an incorrect product was sent.

Non-Returnable Products:
1. Customized products that were made according to the customer’s request.
2. Discounted products or promotional offers (except in case of an error in the order).

3. Products that match the images and quality displayed on our website cannot be returned, but they can be exchanged if needed.
4. Used products or items that have been damaged after receipt.

Return Process:
1. Submitting a Request: You can submit a return request easily via WhatsApp, explaining the reason for the return and attaching clear photos of the product.
2. Reviewing the Request: We will respond within 48 Hours, and then:
• If the mistake was on our part (wrong or incorrect product), we will replace it within 24 hours.
• If a replacement is unavailable, we will approve the return request, and the refund will be processed within 24 hours.
3. Return Shipping:
• If the return is due to our mistake (wrong or incorrect product), we will cover all shipping costs.
• In other cases, the customer will bear the shipping costs.
4. Refund Process: After receiving and verifying the product’s condition, the refund will be processed via the original payment method.

How to Contact Us?

You can easily reach us via WhatsApp, and we will be happy to assist you immediately.

Thank you for trusting Yahoo Souq! We look forward to providing you with an exceptional shopping experience always.

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return or exchange your product, you should deliver your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.